Now that experience has been taken away from me.' Talking with human staff is important to me. 'I love chatting with the staff, albeit briefly, especially as l live on my own. She wrote: 'These new self-service card tills have displaced mainly part-time women staff. (Stock image of Tesco self-service check out machines) Tesco told MailOnline today that it brought in self-service machines 20 years ago to give customers choice, adding that there are still staff manning tills. Pat McCarthy, 69, of Brentford, West London, started the online petition calling for more cashiers on tills because the self-service checkouts make her shopping experience 'physically difficult and overwhelming', adding that she missed chatting with the staff, particularly as she lives alone. It makes checking out easier, friendlier and addresses problems. Invariable the bloody things find something wrong with my purchase, or my bag, or the way I'm looking at it, so I have to get staff over to fix it anyway.'Īnother said: 'A friendly face at a till improves customer experience hugely. One Twitter user wrote: 'I never use self-serve tills.
Tesco told MailOnline today that it brought in self-service machines 20 years ago to give customers choice, adding that there are still staff manning tills.īut customers claim those wanting to be serviced by traditional check outs often face longer queues due to fewer lanes being open.
The petition which launched the campaign has now received more than 100,000 signatures. Scores of customers have taken to social media to implore the supermarket giant to stop 'replacing humans with machines', using the hashtag #bringbacktescostaff. Fed-up Tesco shoppers are demanding more manned tills after struggling to use self-service check outs and 'missing human interaction' with staff.
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